All orders are processed within 3-7 business days (excluding weekends and holidays). Custom-built gaming PCs may require additional time for assembly, stress testing, and quality assurance. You will receive an email notification with tracking information once your order has shipped.
Shipping typically takes 5-10 business days depending on your location and the shipping method selected. Delivery times are estimates and not guaranteed. We ship from our facility in Perham, MN to addresses within the United States.
We offer free standard shipping on all gaming PC orders within the contiguous United States. Shipping rates for accessories and other items vary based on weight, dimensions, and destination. The exact shipping cost will be calculated and displayed at checkout.
For Alaska, Hawaii, and international destinations, additional shipping charges may apply. Please contact us at support@stormygame.com for a shipping quote.
We partner with trusted carriers including UPS, FedEx, and USPS to deliver your orders safely and efficiently. The carrier used for your order depends on your location, package size, and selected shipping method.
All gaming PCs are shipped with signature confirmation required to ensure secure delivery. Please ensure someone is available to sign for the package at the delivery address.
Once your order ships, you will receive an email with a tracking number and link. You can use this tracking number to monitor the status of your delivery through the carrier's website. If you do not receive tracking information within 7 business days of placing your order, please contact us.
If your order arrives damaged or is lost in transit, please contact us immediately at support@stormygame.com or call +1 3642174528. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible. Please retain all packaging materials and take photos of any damage.
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can update the address if the order has not yet been processed or shipped. Once an order has shipped, address changes may not be possible and additional fees may apply.
If you experience any issues with delivery, such as a missed delivery attempt or an incorrect delivery, please contact the carrier directly using your tracking number. If you need additional assistance, our support team is available to help resolve any shipping-related concerns.
If you have any questions about shipping, please contact us:
Email: support@stormygame.com
Phone: +1 3642174528
Address: 895 2nd St SW, Perham, MN 56573